Monthly Archives: April 2012

Reaching American-American Consumers Via Mobile

Yesterday’s post detailed U.S. smart phone penetration by ethnicity.  It showed that African-American smart phone ownership is going to increase by nearly 60% by 2016.  African-American consumers are an important population segment that can bring your business big results.  Knowing how African-American smart phone owners feel about their device points to how important mobile will be in reaching them.

• African American smart phone owners were 15% more likely to state that they use mobile devices in many ways to get the information they need

• They were 13% more likely to say that their device connects them to the social world

• African-American smart phone owners were also 42% more likely to think their device is an expression of who they were

• 55% of African-American smart phone owners between the age of 18-34 viewed their mobile device as the way they get information

• Nearly 40% of African-American consumers between  35-49 thought their device connected them socially

• Just 13% of African American smart phone owners stated their device was an expression of themselves

What Does This Mean To You?

In Metro Orlando, African-American adults make up 14% of the population.  Nearly one in four have household incomes of $75,000+.  Over half have attended college and 49% have children living in their household.  Mobile devices allow you the opportunity to deliver your message to this lucrative group and create meaningful engagement.  For more information on getting results through targeted mobile campaigns, please contact:
Al Fiala
amfiala@gmail.com

Source: emarketer

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Smart Phone Ownership by Ethnicity

Delivering targeted messages doesn’t just make your marketing campaigns more efficient, it also makes them much more effective. Recent studies point to the fact that targeted ads deliver bigger returns.  Mobile solutions are a great way to connect with target audiences and targeting by ethnicity is one way to engage the consumers you want to reach.

• Total smart phone owners:
2012: 37%, 2016 – 59%

• Asian smart phone owners:
2012 – 44%, 2016 – 62%

• Caucasian smart phone owners: 2012 – 35%, 2016 – 59%

• African-American smart phone owners: 2012 – 34%, 2016 – 54%

• Hispanic smart phone owners: 2012 – 37%, 2016 – 63%

What Does This Mean To You?

Currently in Metro Orlando, 29% of Caucasian adults, 45% of Asian adults, 24% of African-American adults and 35% of Hispanic adults own smart phones.  By utilizing content that these ethnicities prefer, you can create product awareness and use smart phones as a platform that develops loyalty.  For more information on mobile content and solutions that engages audiences, please contact:
Al Fiala
amfiala@gmail.com

Source: emarketer

Where The Smart Phone Population Is Set To Grow

Consumer’s reliance on mobile devices grows stronger everyday, as does mobile’s value to you  in connecting and influencing shoppers.  Knowing what segments are primed for growth will help your business target mobile consumers and refine your mobile message.

• By the end of this year, half of all consumers will own a smart phone

The groups expected to see the biggest growth are:

• 35 – 44 year olds, 23 million owners in 2012 to 36 million in 2016 (60% growth)

• 44 – 64 year olds, 31 million owners in 2012 to 59 million in 2016 (93% growth)

• 65+, 5 million users in 2012 to 11 million in 2016 (140% growth)

What Does This Mean To You?

Many businesses are still operating under the assumption that only young adults are addicted to smart phones.  While a larger percent of 18-24 year olds may own a smart phone, there are still more owners in the middle and upper age groups.  And over the next few years, the percentage of smart phone owners in those middle and upper age brackets are going to rise dramatically.  If your business is targeting those consumers, you need to have a strong mobile presence.  It’s  important now, but it will be vital in the future.  For more information on how to create connections and develop customers using mobile solutions, please contact:
Al Fiala
amfiala@gmail.com

Source: emarketer

Smart Phone Owners Are Locally Engaged

Forging relationships and creating engagement with local consumers is a key success factor with most businesses.  Shoppers are creatures of habit – if you can make shopping at your business part of their routine, you’re likely to see great results.  A new survey is out and it details how smart phone users use their devices to find local businesses.

•   Over 90% of U.S. smart phone users seek local information on their device

•   89% have taken action after looking for local content

•   Over half called the business and nearly half visited the location

•   49% looked up the business on a map

•   One in four made a purchase from the business they looked for

•   More than one in five made an online purchase from them

What Does This Mean To You?

Smart phone users are actively seeking out local businesses with most taking some form of action – and you might not even know it.  Mobile devices are user’s constant companions, so it only makes sense that it’s the device they would turn to when they need information.  One thing that will ensure you get results from smart phone users is moving up their information funnel.  A majority of mobile users utilize search engines on their devices. Your business needs to be listed first or near the top in relevant categories.  This will create more awareness with mobile and wired users.  Mobile Email – earlier this week, we had a post about how effective mobile email can be.  70% of consumers see email on their mobile device before their desktop.  Campaigns involving text messaging and geo-location can also increase engagement and brand awareness. Every day, more consumers are using smart phones and that means more possible customers for your local business.  For more information engaging mobile consumers, please contact:
Al Fiala
amfiala@gmail.com

Source: Google Study, February 2012

Social Media And Online Shopping

A recent post pointed to the fact that ecommerce was set to have a big jump.  A recently released study showed how online shopping and social media activities are connected.  Leveraging your social media offerings will not only elevate your company’s awareness, it could also drive your online revenue stream.

•   One in four frequent online shoppers who also log into their Facebook account on a monthly basis have made purchases based on social recommendations

•   Over 60% of consumers have read a friend’s Facebook comments about
a brand

•   Over half say they have learned about a company or a brand because of a friend’s social comments

•   Three out of five online shoppers are more likely to stay and shop on a site if they are shown that their friends have used the site as well

•   Almost 60% are more likely to make purchases if they know their friends have purchased as well

What Does This Mean To You?

Social media’s affect on ecommerce is huge.  Consumers not only pay
attention to other users recommendations through social media, many
consumers learn about brands because of what other users have written.
Your social reputation is a virtual testimonial.  Positive comments equal
more engagement and consumer activity and negative comments mean
that shoppers are more likely to move on.  What is your company’s social marketing strategy?  How do you deal with negative comments? Not paying attention to what is said about you or not responding to social comments
can drastically affect your ecommerce dollars.  For more information on
creating winning ecommerce strategies and reputation management,
please contact:
Al Fiala
amfiala@gmail.com

Source: Marketing Charts;ROI Research; Performics; Sociable Labs

How Moms Engage With Social Media

In yesterday’s post, we talked about the benefits of targeting moms with social media.  Today, we’ll look at how moms engage with social media and why it could be a positive thing for your organization.

•   Over half of moms have “liked” a post

•   45% have read a company’s post in
their newsfeed

•   Roughly 40% have either visited a company’s Facebook page or  a company’s website through links on a Facebook page

•   41% have read comments others have made on company Facebook pages

•   Three in 10 have made comments on a company’s Facebook page

•   More than one in five have uploaded a picture or video to a company’s Facebook page

What Does This Mean To You?

In the past month, Over 70% of women with children in their household have visited a social media site. Moms are highly engaged with these sites, primarily Facebook.  They are open to receiving messages from advertisers and are influenced by messages left by others.   Nearly two-thirds of moms said they learned about a product or service through a social networking site and over half said they followed up because of recommendations. This is just more evidence that your social reputation is very valuable.  For more information on how to increase your engagement levels through all media, please contact:
Al Fiala
amfiala@gmail.com

Source: MarketingCharts.com; ROI Research, The 2011 Scarborough  Multi-Market Study, Release 1

Moms on Social Media

Mom’s are a great target audience, but one of the challenges in connecting with them is time.  Capturing and holding their attention can be tough, so you need to make the most out of every opportunity you have to forge a relationship.  A new study shows that social networks give you an excellent opportunity to form bonds with this valuable consumer segment

•   Over 60% of moms talk about the brands they follow on Facebook

•   Nearly six in 10 recommend companies through social networks

•   Over half link to companies ads on
social media

•   49% discuss brands or companies through social media after seeing their
ads elsewhere

•   More than 40% post to a brand’s ad

•   Over one in four moms post content about brands or companies

What Does This Mean To You?

M may stand for the many things she gave us, but it also stands for money.  While moms may not be spending it all on themselves, they are often the spending decision makers for the family.  Targeting, embracing and cultivating moms as social media followers can mean big dollars.  44% of moms surveyed said they are more likely to purchase from companies or brands they “Like” over ones they don’t. Moms also are actively engaged with brands through social networks and will post about their experiences.  In tomorrow’s post, we’ll give more information on moms and social media engagement.  For more information on targeting moms and how to keep your reputation positive through social networks, please contact:
Al Fiala
amfiala@gmail.com

Source: MarketingCharts.com; ROI Research