Recently, we posted information on how small businesses are missing out on consumer’s shift to mobile. Nearly 80% of SMBs said they do not have a mobile solution. Nearly 85% of non-mobile small businesses said they plan on having some kind of mobile solution in the next 3 years. With that in mind,, we’ll look into the factors that small businesses should be cognizant of when creating a mobile solution.
● Half of all non-mobile businesses expect to have a mobile solution within a year, 22% said that they will be focusing on mobile in the next 1 to 2 years and 14% said it will be at least three years before they could implement a mobile solution. 16% said they would never invest in mobile
● The biggest factor that businesses investing in mobile should consider is device and platform capability – 60% of currently mobile small businesses answered this way
● Nearly half said that the ease of content authoring and content management was very important
● 46% said that personalization and easy customization should be considered
● 38% indicated that integration of external social media platforms was key
● Almost one-third remarked that CRM integration was vital to a successful mobile solution
● 22% said that adding video capabilities was significant and another 22% thought including push notifications was important
What Does This Mean To You?
There is no slowing down mobile. The technology continues to evolve and consumers are becoming more dependent on it. It more than just consumers use it for shopping, consumers mobile for virtually everything.
● The average US consumer uses a mobile device for over 8 hours per week
● The US smart phone owners have an average of 36 apps on their device
● Only 25% of apps are used on a weekly basis
Creating a mobile app is the first step, getting consumers to find the app, download the app and use the app is another challenge.
That’s something we’ll discuss tomorrow. For more information on increasing the visibility of your business, please contact:
Sources: eMarketer, Edurance; MarketingCharts.com
People all over the country are packing up the old Queen Family Truckster and hitting the open road. Over 80% of travelers are using mobile functionality to make their trips smoother. While mobile technology has been a huge help to travelers, it would make a movie like Vacation pretty boring. Clark would most likely have seen that Wally World was closed and they would’ve gone to Hawaii. He also could have found an all-night mortuary for Aunt Edna instead of leaving her on Normy’s porch.
Here are the most popular ways that travelers are using mobile technology while on the holiday road:
● 45% are using Map apps
● 18% are using Travel Recommendation apps
● 17% are using Airline apps
● 13% are using Hotel apps
● 9% are checking into their hotel via mobile and other 9% are using
What This Means To You
While restaurants, attractions, lodging businesses and other traditional hospitality companies are not the only people who benefit from travelers. Medical, auto service and retail organizations are just a few types of businesses that could use mobile visibility among travelers. While most people plan where they are going to stay and what they are going to do, they will need to find local businesses when the unforeseen appears. It doesn’t always have to be an emergency; it could be something simple as trying to find a movie theatre on a rainy day. Because travelers may not be familiar with the local area, you need to maximize you social reputation. Consumers are very reliant on the opinions of others and digital testimonials, likes and favorites could swing visitors to your business versus a competitor. For more information on how to maximize your footprint with new revenue streams, please contact:
Sources: eMarketer; HarrisInteractive
The age of the mobile-first consumer is here. Over the past four years, mobile technology has forever changed the way consumers discover, research, purchase and recommend products.
Apps are one of the most popular mobile platforms. On average, consumer has nearly 30 different apps on their smart phone. But are they making purchases in these different apps?
• One in three consumers use retail apps on a weekly basis
• Less than 20% of retail apps provide in-app purchase
• 54% of mobile users said they were not interested in the ability to make in-app purchases
• 20% were interested in the ability to make in app purchases
• 4% of mobile users have make in-app purchases on a daily basis and 7% make those purchases on a weekly basis
• Under 10% have made in-app purchases on a monthly basis
What Does This Mean To You?
Consumers love their apps. Nearly 90% of mobile media time is spent through apps. While nearly 55% of consumers said they are not interested in make in-app purchases, which will most likely change. Look at it this way – less than four years ago, there was research showing that consumers were not likely to use their mobile devices to go online or shop via mobile device.
Then mobile shopping exploded during the holiday season three years ago.
Does this mean that consumers will soon flock to making purchases in-app?
Maybe, Maybe not. But with so many consumers, spending so much time on apps, it’s a good bet that in-app purchasing could be on the rise. The other factor that could influence in-app purchasing is beacons and disruptive notifications. Beacon technology and the “internet of things” is bound to be the next wave of mobile engagement. Look for beacons to become much more common this holiday shopping season. For more information on how to maximize your mobile offerings, please call:
Source: eMarketer; 451 Research; Forrester Consulting; L2 Think Thank
In yesterday’s post, we looked at in-app advertising and user preferences. Today, we’ll look at the types of in-app ads consumers find acceptable. The more accepting consumers are of a form of advertising, the more likely they are to use and rely on it.
● Nearly 85% of consumers found In-app ads that provide rewards to be acceptable. In fact, 42% said it was very acceptable
● 76% said that small banner ads were acceptable. 27% said they were very acceptable
● Less than 20% of consumers found full screen ads to be acceptable. Almost 40% said they were very unacceptable
● Less than 15% said that full screen video ads were acceptable. Half said they were very unacceptable
● 73% of consumers said products/brands that had reward based in-app advertising reflected that they were a quality brand
● 66% said they viewed products/brands featured in reward based in-app ads with respect and over half said that it made the brand look more modern. 50% of consumers said they looked at products featured in rewards based in-app ads as premium items
What This Means To You
Yesterday’s post showed just how big the in-app ad market could be. To take full advantage of that market, providing users with rewards is important. The good news is that it also gives you opportunity to gain more information on potential customers. Whether the rewards are for loyalty points, discounts or even free shipping, take the time to ask a few questions. The more you know about a customer the deeper your relationship will be. By simply asking for their birthday, and then sending them an ecard on their big day, you’ll probably earn a new customer. Keep the questions short and let consumers know that you will not share their information, And then, and this is important, don’t share their information. For more information on increasing revenues through customer intelligence, please contact:
Sources: eMarketer; IPG Media Lab; Marketingcharts.com; Mashable
Posted in Advertising, Apps
Tagged ad, advertising, app, consumer, customer, loyalty, mobile, reward, Shopper, smartphone, tablet